Frequently Asked Questions
All properties must be safe, legally rentable, and meet minimum habitability standards. We do not accept properties that are condemned or require major structural repair before rental.
In most cases, tenants are responsible for setting up and paying for utilities. The lease specifies which, if any, utilities are included in the rent.
We use licensed agents for all showings. Appointments are scheduled with respect to current tenant privacy (if occupied) or via key access (if vacant).
Yes. Your Owner Dashboard provides 24/7 access to monthly statements, repair invoices, and annual tax documents for easy accounting.
We advise owners on proper insurance coverage (like landlord insurance) but the owner is responsible for securing and maintaining the correct policies. We require proof of renter’s insurance from all tenants.
Tenants submit all maintenance and repair requests instantly through the Tenant Portal or by calling our 24/7 emergency line for urgent issues.
Pet policies are set by the individual property owner. Listings clearly indicate whether pets are allowed, and if so, what fees or deposits apply.
Owners receive payments via direct deposit on the same date each month, typically within the first few business days after the tenant’s payment is collected and processed.
We collect the security deposit from the tenant, hold it in a secure escrow account (as required by law), and manage its return or deduction at the end of the lease.
Yes, you set the initial price. We provide you with local market data and expert analysis to help you determine the optimal competitive rental rate.
We follow a clear, legally compliant process, including immediate communication, formal late notices, and, if necessary, the initiation of eviction proceedings
We handle all communication. The tenant is held to the terms of the lease, which typically includes financial penalties or responsibility for rent until a new tenant is secured.
Marketing time varies by location and property type. Our goal is to secure a quality, approved tenant within 30 days of the property being listed and ready for viewing.
Yes, as part of our Property Management service, we conduct thorough move-in and move-out inspections, complete with documented photos, to assess property condition.